Category – Professional
Type – Salaried
Basic Function: Supervises and coordinates the Retail Shop(s) [The Attic] under the general direction of the Executive Director. Is supervised by and evaluated by the Executive Director.
- Plans and directs the work of all personnel involved in Retail Shop(s) activities of the Agency. Supervises personnel assigned to store as clerks, personnel in training, individuals who work or volunteer workers.
- Maintains store premises and grounds in a clean, neat condition. Assures the general appearance of the store and premises are exemplary at all times. Constantly watches for fire hazards and unsafe conditions.
- Checks condition and placement of stock in a clean, neat and orderly condition. Suggests and maintains displays and advertising ideas. Prepares and places signs in sales areas and windows.
- Safeguards the premises, merchandise, material under his/her care at all times. Ensures that all excess money is locked in the safe. Seeks to reduce the possibility of pilferage or burglary.
- Assists individuals receiving services with learning new job skills.
- Maintains merchandise stock levels necessary to support budgeted sales. Ensures that all merchandise is expedited to the sales floor and only excess like merchandise is stored.
- Develops schedules to ensure the coverage of all business hours of the Retail Shop(s).
- Promotes teamwork and cooperation among supervised employees, peers, supervisors and staff of other programs.
- Completes required documentation within a timely manner.
- Evaluates Retail Shop(s) staff performance and makes recommendations on staff changes, promotions, disciplinary actions, and terminations.
- Participates in the employment of Retail Shop(s) staff subject to guidelines established in the most recent Policies and Procedures Handbook.
- Conducts inventory control and purchases supplies for the Retail Shop(s).
- Presents financial needs to program director in preparation of the Agency’s annual budget. Manages expenses to ensure operation within budgetary limits.
- Handles customer’s complaints in a fair and impartial manner.
- Promotes special events.
- Participates in on-call status and acts as back-up for unfilled shifts.
- Completes all annual training requirements and Direct Support Person (DSP) requirements.
- May be required to assist during emergency situations.
- Performs all other duties as assigned.
Verifiable documentation of education. High School education or the equivalent required. Bachelor’s Degree or equivalent experience and/or training preferred. Retail experience, including ability to organize and merchandize items, good communication skills and customer service experience required. Previous supervisory experience preferred. Ability to read, write and do basic math including addition, subtraction, division and percentages as measured by the Test of Adult Basic Education (TABE). Able to meet the requirements of Direct Support Person (DSP). At least 18 years of age with a valid driver’s license and insurable driving record. Experience with persons having developmental disabilities a plus.
LANGUAGE AND SKILLS
This job requires good verbal communication skills. The ability to read and write. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals as tested by the Test of Adult Basic Education (TABE). Ability to deal with problems and resolving conflicts.
Able to meet the physical requirements of this position. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.